Concierge is located on the southeast side of the Centre. Enter through the South entrance (off Fraser Highway) and take the first right towards Hudson’s Bay. Our team can provide you with centre information along with:
- Gift cards, gift wrapping & gift ideas
- Seasonal gift with purchase & enter-to-win promotions
- Store & special events information
- Complimentary stroller & wheelchair loan (currently unavailable due to COVID-19)
- Complimentary portable cell phone charger loan
- Shopping centre employment opportunities
- Emergency “jump starts” for vehicles
- Transit, accommodation, tourism & attraction information
- Lost & found
- SPC Card™ sales
- Family restroom in the food court along with a Mother’s room
- Walking Club
- Shop ‘n Stroll fitness program
- Bike racks
- Electric car charging service (located in the Authorized Parking Lot F close to Urban Planet near the intersection of Willowbrook Drive and 197th Street)
(currently unavailable due to COVID-19)
Our gift wrap service is available at Concierge year-round. Choose from a selection of gorgeous Willowbrook branded gift wrap and ribbons to suit your occasion.
- Small: $3.00
- Medium: $4.00
- Large: $6.00
- Extra Large: $10.00
- Huge: $12.00
- Gift Boxes: $2.00
Give the gift of choice!
We make gift-giving for birthdays, weddings or any special occasion easy. Visit our Concierge to make your purchase today. Gift cards are available in denominations of $10 to $500. Cash, Interac, Visa and MasterCard are all accepted.
Gift cards are accepted at the majority of Willowbrook’s 130 merchants including Hudson’s Bay, Toys“R”Us, and Sport Chek. Please note however that the following retailers currently do not accept our gift card: International Currency Exchange, TBooth Wireless, ToeToSoul Relax Lounge, Willowbrook Drycleaning & Alterations, Willowbrook Lotto Centres, Willowbrook Shoe Repair, Nordstrom Rack and WINNERS. Gift Card acceptance is subject to change without notice.
Willowbrook gift cards are not redeemable for cash. As well, they cannot be used to pay on a credit account, for “card not present” preauthorized transactions or, for tips. They are also non-refundable. In the case of returning retailer purchases, refunds are subject to the individual retailer’s return policy.
Tip: Before you Shop… Stop and check your balance by
Gift cards are subject to the following terms and conditions:
This gift card is issued by PACE Savings & Credit Union Limited.
Willowbrook gift cards do NOT expire and have no activation fees. Don’t hide them away because if you have not spent the card balance within 16 months of the purchase date, EML Payments charges a non-refundable $2.50 monthly maintenance fee per month until the card balance has been depleted. If requested by you in the 15th month, the 16th month will be extended to 19 months by the gift card company.
Willowbrook Shopping Centre is not responsible for lost or stolen cards or a reduced card balance as a result of inactivity and/or failure to renew before the 16th-month maintenance fee deadline.
Lost Gift Cards
Never fear! You can replace your gift card by going to our Concierge. All we need is your original gift card purchase receipt. The fee for replacing your lost or stolen card is $5.
Have a special event, want to reward an employee or simply celebrate a job “well done”? Let us help you put together that special incentive package! Of course, we need a bit of time for large requests but we’d be happy to assist! Placing an order for $250 or more in cards? Call Our Concierge at 604.530.4492 to find out about our additional $10 bonus Willowbrook Gift Card per $250 large gift card order.
SPC has gone digital! As of August 1 2020, the SPC membership will be digital-only. All physical memberships currently in the market will expire on July 31, 2020, and will no longer be available for purchase. Moving forward, members will be able to redeem offers through the app at Willowbrook.
The Willowbrook Walking Club is an initiative of Willowbrook Shopping Centre. Members of the Walking Club meet every morning and walk the Centre.
As well as the benefits of exercise, members enjoy monthly breakfasts held in the Centre’s Food Court. Year round, the Centre is a secure, dry and warm environment for members to walk and socialize. Join our 50+ members for fun!
Interested in joining? Call Dixie Platt at 604.530.4447. To sign up or for more info, contact: Crystal Snow at 604.398.2848.
Shop ‘n Stroll
The Shop ‘n Stroll program at Willowbrook Shopping Centre is offered to new parents and babies every Tuesday and Friday morning at 9:30 am.
The Shop ‘n Stroll fitness routine consists of a 45-minute exercise class of power walking, strength, toning and flexibility training lead by a certified fitness specialist from Runners & Booties Fitness. The last 15 minutes is devoted to socializing for moms, dads and babies.
Participation is by donation of baby items such as baby food or formula for Basics for Babies. Classes meet in the Centre, in the southwest corridor by Sport Chek and Toys R Us.
To register for Shop ‘n Stroll, call certified fitness instructor, Lara Leontowich of Runners and Booties Fitness at 604.492.3688 or visit www.runnersandbootiesfitness.com
In accordance with the serious escalation of COVID-19 and along with the recommended awareness and practice of social distancing by Health Authorities for containment, we have ceased the WALKERS CLUB / SHOP ‘N STROLL program effective immediately.
Please refer to this website location for updates and when the program will be reinstituted. We sincerely regret any inconvenience.