FREQUENTLY ASKED QUESTIONS
What is Storeyline?
Storeyline is an online shopping platform that allows guests to cross-shop the stores at Willowbrook, purchase with a single-cart checkout process and take advantage of same-day delivery.
Can I purchase from multiple stores and brands?
Yes! There are more than 40 participating stores with more being added regularly.
How do you ship sustainably?
Storeyline reduces packaging waste and avoids split shipments as we consolidate orders from multiple retailers for guests.
Is there a delivery fee or minimum purchase required to place an order?
No. There is no minimum purchase required and delivery is FREE!
What is the delivery range?
To shop Storeyline, guests need to live within a 24KM radius of Willowbrook Shopping Centre.
Can I pickup my order?
Yes! Curbside pick-up is available. If you would prefer to pick-up your order, simply select 'LOCAL PICKUP' in the delivery options at checkout. When your order has been pulled and is ready for pick-up, you will receive an email. To pick up your order curbside, head to the south side of the shopping centre, (Lot L) outside of Simply Computing. Look for Willowbrook reserved (cranberry) parking stalls. Once you arrive, call 604.530.4492, provide your order confirmation number, along with your stall number, and your order will be brought out to you promptly.
What is the cut-off time for same-day delivery?
Orders placed before 3:00pm PST qualify for free same-day delivery or pick-up.
What is the Return Policy?
We gladly accept returns up to ten (10) days after placing the order for items in unused condition, tags intact and in its original packaging. Returns should be brought to the Concierge Desk inside Willowbrook Shopping Centre. Select items are not eligible for return and include: personal and perishable items such as: intimate apparel, body jewellery, products containing food items, face masks, shoe insoles, hair accessories, clearance items, gift cards, and personalized/customized items.
What if I receive an item that is damaged or inaccurate?
We take great pride in being your personal shopper and have the highest quality standards. Please inspect your order thoroughly upon its arrival. If your order arrives damaged or is inaccurate in any way, please contact us as soon as possible at: [email protected] Please include your order number and provide details of the issue. We will do our absolute best to make it right.
What if an item I chose is not available?
On occasion, there may be discrepancies between actual in-store inventory and what is displaying on Storeyline. If this happens, one of Willowbrook's Concierge team members will contact you to provide you with alternatives. They may offer the option to choose a different size or color of the same item. If you do not wish to change the size or color, the item will be removed from your order and you will not be charged.
Who should I contact if I have questions about my order?
We are only a phone call or email away. If you have a question about your order, would like to cancel an item, make a change or report an issue, please contact Willowbrook's Concierge Team at: 604.530.4492 [email protected]