Guest Services

Customer Service

Guest Services is located on the northeast side of the Centre. Enter through the North entrance (off Willowbrook Drive) and take the first left towards Hudson’s Bay. Our team can provide you with centre information along with:

  • Gift cards, gift wrapping & gift ideas
  • Seasonal gift with purchase & enter-to-win promotions
  • Store & special events information
  • Complimentary stroller & wheelchair loan
  • Shopping centre employment opportunities
  • Emergency “jump starts” for vehicles
  • Transit, accommodation, tourism & attraction information
  • Lost & found
  • SPC Card™ sales

Amenities

  • ATM cash machine near Guest Services
  • Family restroom in food court
  • Walking Club
  • Shop ‘n Stroll fitness program
  • Electric car charging service
  • Bike racks

Gift Wrapping

Our gift wrap service is available at Guest Services year round. Choose from a great selection of eco-friendly gift wrap, gift bags and ribbons to suit any occasion.

  • Small: $3.00
  • Medium: $4.00
  • Large: $6.00
  • Extra Large: $10.00
  • Huge: $12.00
  • Gift Bags (Small – Large): $3.00
  • Gift Boxes: $2.00

Gift Cards

Give the gift of choice!

We make gift giving for birthdays, weddings or any special occasion easy. Visit Guest Services to make your purchase today. Gift cards are available in denominations of $10 to $500. Cash, Interac, Visa and MasterCard are all accepted.

Gift cards are accepted at the majority of Willowbrook’s 150 merchants including Hudson’s Bay, Toys“R”Us and Sport Chek. Please note however that the following retailers currently do not accept our gift card: International Currency Exchange, Willowbrook Drycleaning & Alterations, Willowbrook Lottery Centres, Freedom Mobile and cart vendors. Gift Card acceptance is subject to change without notice.

Willowbrook gift cards are not redeemable for cash. As well, they cannot be used to pay on a credit account, for “card not present” preauthorized transactions or, for tips. They are also non-refundable. In the case of returning retailer purchases, refunds are subject to the individual retailer’s return policy.

Tip: Before you Shop… Stop and check your balance by

Visiting www.getmybalance.com, calling 1.800.755.8608 or visiting Guest Services.

Gift cards are subject to the following terms and conditions:

Maintenance Fees

Willowbrook gift cards do NOT expire and have no activation fees. Don’t hide them away because if you have not spent the card balance within 16 months of the purchase date, EML Payments charges a non-refundable $2.50 monthly maintenance fee per month until the card balance has been depleted. If you feel that you will not spend your card balance in the required time, please visit Guest Services and they will transfer your balance onto another card and you will have another 15 months to enjoy!

Willowbrook Shopping Centre is not responsible for lost or stolen cards or a reduced card balance as a result of inactivity and/or failure to renew before the 16th month maintenance fee deadline.

Lost Gift Cards

Never fear! You can replace your gift card by going to Guest Services. All we need is one of the following: your original gift card purchase receipt, a store receipt where you paid using your gift card or the gift card number itself and we will replace your gift card. The fee for replacing your lost or stolen card is $5.

Corporate Orders

Have a special event, want to reward an employee or simply celebrate a job “well done”? Let us help you put together that special incentive package! Of course, we need a bit of time for large requests but we’d be happy to assist! Placing an order for $750 or more in cards? Call Guest Services at 604.530.4492 to find out about our Cineplex® Admit One Ticket bonus for large gift card orders.

®/™ Cineplex Entertainment LP or used under license.

Programs

SPC Card

The 2017/2018 SPC Card™ is available at Guest Services for just $10! The SPC Card™ is for students only, and having one allows you to save money every time you shop for the brands you love! The SPC Card™ is valid from August 1, 2017 to July 31, 2018.

Location: Guest Services
Contact Info: 604.530.4492
Website: www.spccard.ca

Walking Club

The Willowbrook Walking Club is a joint initiative of Willowbrook Shopping Centre and the Canadian Diabetes Association. Members of the Walking Club meet every morning and walk the Centre.

As well as the benefits of exercise, members enjoy monthly breakfasts held in the Centre’s Food Court. Year round, the Centre is a secure, dry and warm environment for members to walk and socialize. Join our 100+ members for fun!

Interested in joining? Call Dixie Platt at 604.530.4447. To sign up or for more info: Lorrie Dippel 604.398.2848

Shop ‘n Stroll

The Shop ‘n Stroll program at Willowbrook Shopping Centre is offered to new parents and babies every Tuesday and Friday morning at 9:30 am.

The Shop ‘n Stroll fitness routine consists of a 45-minute exercise class of power walking, strength, toning and flexibility training lead by a certified fitness specialist from Runners & Booties Fitness. The last 15 minutes is devoted to socializing for moms, dads and babies.

Participation is by donation of baby items such as baby food or formula for Basics for Babies. Classes meet in the Centre, in the northwest corridor by Sparky’s Kutz for Kidz.

To register for Shop ‘n Stroll, call certified fitness instructor, Lara Leontowich of Runners and Booties Fitness at 604.492.3688 or visit www.runnersandbootiesfitness.com